I am an enthusiastic Voice Engineer based in Florida with over 20 years experience in the telecommunications industry. I design and support Unified Communications platforms and their associated network infrastructure.
Over the years I have worked my way from an entry-level tech support agent all the way up to my current engineering level role. I have learned along the way that collaboration with all potential stakeholders leads to the most successful outcomes. I thrive on learning new things and am willing to take on challenges that I have little or even no experience with. As a result of that I have established a reputation of being the person assigned to fix big problems or get critical projects handled quickly and successfully.
Skills
Unified Communications
Session Border Controllers
SIP Endpoints
SIP Trunking
Project Management
Strategic Planning
Vendor Relations
Network Design
Routers
Switches
Firewalls
Load Balancers
Linux
R&D
QA Testing
Leadership
Education
Associate Degree from Vatterott College
Computer Systems & Network Technology
My Experience
2022-present
Zoom
Operations Engineer (Voice Infrastructure)
2019-2022
Hotwire Communications
Senior Voice Engineer
Recruited to analyze existing voice product that was outsourced to a third party and needed to be moved back in-house. Formulated and executed a migration plan to build and move onto new BroadWorks platform while maintaining service for existing customers
- Built Broadsoft Cluster at Hotwire consisting of over 40 servers
- Integrated third-party platforms to work with Broadworks: TransNexus Fraud Mitigation. ParkBench’s Odin, Sansay SBC, Homer Call Correlation
2015-2019
Aureon
Voice Engineer
Led the initiative of merging Aureon’s MetaSwitch voice services with a acquired company that resold Broadworks services.
- Built Broadsoft Cluster at Aureon consisting of over 30 servers
- Redesigned Aureon’s Metaswitch translations to migrate Broadworks PSTN routing to utilize existing Aureon infrastructure
- Add Unified Communications (UCaaS) features to Aureon’s new Broadworks Platform
- Migrate FaxBack eFax platform to a new HA cluster
- Aid in migration of Aureon’s Contact Center and Network Operations to new call center platform
2007-2015
Iowa Network Services
Packet Network Engineer
I designed, maintained, documented, and was an escalation point for various products including IPTV, ISP, and VoIP.
- Replaced Acme Packet Session Border Controllers with geo-diverse MetaSwitch Perimeta Session Border Controllers
- Re-designed MetaSwitch platform and its associated network to provide geographic diversity
- Designed and interconnected several corporate networks to simplify security and reduce complexity of connectivity between departments
- Replaced IPTV content distribution switches
- Designed and implemented a new platform to monitor all of our customer networks and equipment
- Designed network for IPTV ad-insertion and Verimatrix encryption
2004-2007
Iowa Network Services
VoIP Administrator
Spearheaded the creation of the new VoIP product. I installed, maintained, and upgraded several pieces of VoIP equipment including Iperia Voicemail Servers, MetaSwitch Softswitch, Sylantro Application Servers, Kagoor Session Border Controller, Acme Packet Session Border Controller, and many types of CPE.
- Assisted in selection and procurement of Sylantro Application Feature Server
- Cabled, racked, and installed all servers
- Replaced Kagoor Session Border Controller with Acme Packet Session Border Controller
- Expanded existing server hardware to increase redundancy
- Helped develop an IPLD product for INS
2000-2004
Iowa Network Services
NOC Technician
Monitored and troubleshot all alarms for telephone switches, internet devices and fiber transmission equipment.
- Built a department website to centralize resources the NOC uses daily
- Helped build a database of all of our equipment INS monitors